Privacy Policy

Rishteywala Privacy Policy for Rishteywala
Welcome to Rishteywala , the online matrimonial platform dedicated to providing exceptional matrimonial services. This privacy policy applies to all matrimonial websites and apps within the Rishteywala network. We deeply respect your right to privacy and we have designed this privacy statement to clarify our data collection processes.
Your consent matters
By accessing or using our website/app and providing your information, you are giving your consent to the voluntary sharing of this information. This act signifies your consent to the collection, use, sharing, storage and processing of the information provided by you in accordance with the terms of this privacy policy. If you do not agree with how your information will be used, we kindly recommend refraining from using or accessing this website/app.
Information you share
To use our Website/App, we collect various information from both members and visitors who use our various services. This information includes, but is not limited to, user photos, profile videos, email addresses, names, dates of birth, educational qualifications and identification documents for verification with your explicit consent. We also collect user-created passwords, mailing addresses, zip/pin codes and contact details such as telephone/mobile numbers or fax numbers. To ensure secure credit card transactions, we use a secure server to protect credit card details. We also use cookies, small files stored on your hard drive, to maintain login information and provide our services efficiently. Additionally, you may find cookies or similar tools on specific Website/App pages, often placed by third parties. Please note that we have no control over third-party cookie usage. For users who create credit accounts for fee payments, we may collect additional information including billing address, credit/debit card number, card expiration date and tracking details from checks or demand drafts. This data is collected to facilitate the payment process. The information we collect depends on your interaction with us, your preferences and the products and features you use. This data helps with authentication and account access. If users register through social networking platforms such as Facebook, Google, LinkedIn etc., we may receive personal data you have agreed to share through their APIs. In addition, when users access our website or app, certain data is automatically collected including device ID, log files, geographic location and device specifications. This information improves user experience and services.

How we use your information

We use user information for data analysis, usage pattern identification, evaluating the success of our promotions and enhancing the quality of our websites, apps, products and services. We also perform marketing research based on user data to customize and personalize the user experience.

Information Sharing

We may share personally identifiable information with partners, affiliates and subsidiaries for marketing purposes. Rest assured, your information is handled with the utmost care and security. We cooperate with legal processes to provide customer or visitor information when legally required. Information may also be disclosed to third parties as required or permitted by law, to protect rights, property or personal safety. We may voluntarily share information with law enforcement agencies, gateway service providers or anti-fraud solution providers in case of suspicious transactions. During corporate transactions such as mergers, acquisitions or asset sales, we may transfer or provide access to information. Please note that our website/app may contain links to other sites that collect personally identifiable information. We are not responsible for their privacy policies or content.

Data Retention

We retain user information for subscription fulfillment, agreements, dispute resolution, legal defense, legitimate business interests, and compliance with applicable laws.

Security Measures

We take organizational and technical security measures to protect your data. Although we strive for high security levels, the security of the Internet cannot be guaranteed. Once we have your information, we follow strict security protocols to prevent unauthorized access.

Policy Changes

We reserve the right to modify this Privacy Policy without prior notice. Updates will appear on the Privacy Policy page. Complaint Contact: famihappysolution@gmail.com Availability: Monday to Saturday, 10 AM to 6 PM IST, except Sundays and public holidays in India.